Troubleshooting Your Unresponsive iPhone Touch Screen: 8 Tips To Help You Get Started

The iPhone is a beloved gadget, so it can be pretty devastating when something goes wrong with it. One such issue that some iPhone users may experience is a touchscreen that becomes unresponsive or stops working altogether.

If your iPhone touchscreen becomes unresponsive or stops working, there are a few things you can do to try to fix it. Below are 8 iPhone troubleshooting tips that may help.

1. Uninstall buggy apps
Having a buggy app on your phone can cause all sorts of problems, including touch-screen problems.

A good way around this is to restart your phone, as this can reset the problem immediately. If this doesn’t work, you can try uninstalling and reinstalling the buggy app. This will clear out any of the corrupted data that may be causing the issue.

To uninstall the problematic app:
Tap and hold the icon for the app

  • Click Remove app
  • Click Delete app then Delete
  • To reinstall the app:
  • Open App Store
  • Enter the name of the app
  • Download and install the app

2. Do a force restart on your iPhone
If the touch functionality on your iPhone isn’t working, don’t panic! You can still force restart your phone. It sounds complicated, but it will work in a pinch.

iPhone 6S or earlier: Press and hold down the power button, then press and hold the home button.

iPhone 7 or 7plus: Press and hold down either volume up or volume down simultaneously while holding down the power button until the Apple logo appears.
iPhone 8 or newer: Quickly press and release the volume up button, then quickly press and release the volume down button. Press and hold the side button until you see the Apple logo appear.

3. Clean and remove any debris on your iPhone
The latest iPhone handsets are water-resistant. However, one of the issues with the new displays is that liquids on your screen may interfere with your touch inputs, causing the screen to become unresponsive.

If you notice that your iPhone is not responding to your touch input, it may be because there is liquid on the screen. Additionally, any debris on your device may cause an unresponsive screen issue.

4. Update your iPhone’s software
Updating your iPhones software is essential because it fixes security flaws and keeps your phone running smoothly. Additionally, updates can add new features to your iPhone.

Here’s the process to follow to update your iPhone’s software:

I. Connect your iPhone to the computer using the Lightning cable that came with your phone.

I. On a Mac, open iTunes. If you don’t have iTunes installed on your computer, you can download it for free from the App Store.

II. On a PC, open Windows Explorer and locate your iPhone in the list of devices.

III. Click the iPhone icon to open it.

IV. In the Summary tab, click the Check for Update button. iTunes will check for the latest version of iOS and prompt you to install it if one is available.

If this doesn’t work for your iPhone, try backing it up on your computer and then restore the files.

5. Reset your iPhone
If you are experiencing a partially responsive iPhone screen, but none of the above iPhone troubleshooting tips have helped, you can try resetting it. First, backup all the files on your iPhone by transferring them to your computer.

To reset your iPhone, go to Settings > General > Reset > Erase All Content and Settings. This will erase everything on your phone, including your settings and apps.

6. Perform a device firmware upgrade
A device firmware upgrade (DFU) is a process that restores your iPhone to its original factory settings. DFU mode allows you to bypass the phone’s software and load a new firmware image directly onto the device’s hardware.

This can be useful when you want to restore your iPhone to its factory settings or when you’re experiencing problems with the screen.

However, before you do a DFU, make sure you recently backed up your device, or make sure you don’t have any essential data on it. DFU mode will erase all the data on your device.

7. Solve the hardware error
If your iPhone screen is still unresponsive after all the above hacks, it may be a hardware problem.

In this case, you should contact Apple Support and have your screen replaced. Please note that the service is not free, and it can be costly.

8. Hire a professional iPhone repair service
If your iPhone touchscreen is not working, the best thing to do is to take it to a professional iPhone repair service.

Whether your screen is generally unresponsive, cracked, or has water damage, we got you covered. All our repairs are backed by a 30-day warranty, so you can be sure your phone is in good hands.

Many people choose us because we are able to diagnose the screen issue and fix it quickly and efficiently regardless of the iPhone’s model.